Frequently Asked Questions
What are your working hours?
Our working hours are Monday to Friday 9.30am to 5.30pm and Saturday 9.30am to 5pm.
Can I have your contact numbers?
You can contact us via 011 258 3700 or 071-MYSTORE (071 697 8673).
Can I come to your office to do the purchase?
You are always welcome to our office. You can place your orders and do payments. We will ship the item to your address or you can collect it once we confirm that it is ready to pickup.
I want to buy and collect the item immediately. Is that possible?
Unfortunately not. We process our orders based on first come - first serve basis and every order must be paid before we arrange the products to be shipped or collected. The only exception here is for Cash On Delivery.
What is your limit for Cash on Delivery?
Do you ship high value orders like large screen TVs, DSLR Cameras etc?
We do. But we highly recommend that collecting those items yourself.
How long will it take to process the orders?
It depends on each item. Please check the product page to find out the processing time. Most products ship within 2 to 4 working days.
How do I pay by installments?
You must have a credit card to go for installments.
You can now do the purchase online and call the bank’s card center to convert the payment to installments. The following banks are confirmed that they have the facility.
- Commercial Bank
- Hatton National Bank
- HSBC (call and convert)
- Nations Trust Bank
- Sampath Bank
- Standard Chartered Bank (call and convert)
Note: Just to be on safer side, please call your bank and confirm that you have this facility before doing the payment to us.